Since 1994
WhatsApp: +86-178-6160-7753 EN
30+
Years of Machinery Expertise
10,000+
Global Customers Served
120+
Countries Supported
24h
Technical Response
100%
Free Installation & Trial Run

One-Stop Service for Your Brick Machine Project

From the first consultation to commissioning and long-term operation, Dongyue supports your block making machine project at every stage — pre-sales, mid-sales and after-sales — so you can start producing faster and run with confidence.

← Back to Support
Stage 01 · Pre-Sales

Pre-Sales Service

We help you choose the right machine, design the right solution and prepare your plant — before you spend a dollar.

1
🔍

Equipment Type Selection

Tell us your brick types, target capacity and budget. Our engineers recommend the right block making machine — semi-automatic, fully automatic or a complete production line — matched to your market, raw materials and site conditions.

2
🔧️

Custom Design & Manufacturing

Need special molds, color-faced pavers, interlocking bricks or a specific output? We design and manufacture machines, molds and complete production lines according to your special requirements.

3
🎓

Technician Training

Before delivery, we train your technicians on machine operation, maintenance and safety — through factory training or detailed manuals — so your team is fully prepared from day one.

4
🏭️

On-Site Survey & Factory Planning

We dispatch our engineers to your site to survey the workshop, design the best layout and production processes, and plan the ideal program for running your factory efficiently.

Stage 02 · Mid-Sales

Mid-Sales Service

During production and shipping, we keep quality and your schedule under control.

1

Products Inspection

Every brick machine is strictly inspected and test-run at our factory before shipping. We share inspection photos and videos, and third-party inspection can be arranged at your request.

2
📅

Construction Program Scheduling

We assist you in scheduling foundation works, delivery, installation and commissioning, so your plant construction stays on track and production starts on time.

Stage 03 · After-Sales

After-Sales Service

We stay with you after delivery — free installation, commissioning and long-term support keep your plant running.

1
🔧

Free Installation & Trial Run

We assign professional after-sales engineers to your field to help with installation and the first trial run — free of charge. Your team learns on the job with our experts.

2
🚀

Machine Installation & Commissioning

Our engineers install the machine, adjust every parameter, test all sections of the production line and ensure stable output before handing the plant over to you.

3
👷

Operator & Maintenance Training

We train your operators and maintenance staff on-site — covering daily operation, troubleshooting, mold change and preventive maintenance — so you can run the machine independently.

4
🔔️

24/7 Support & Spare Parts

Round-the-clock technical support with a global spare-parts network. Direct subsidiaries and parts warehouses in India, Vietnam and Indonesia provide “zero-distance” local service.

Our Service Process

Eight clear steps from first contact to long-term operation

1 Consult & Select 2 Custom Design 3 Manufacturing 4 Quality Inspection 5 Shipping 6 Installation & Trial Run 7 Operator Training 8 After-Sales Support

Get Free Service Consultation

Tell us your project stage — planning, ordering or operating — and our service team will reply within 24 hours.

Reply within 24 hours 🏭️ Free plant layout design 🔧 Free installation & trial run 🌐 Service in 120+ countries

Send Your Service Request

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